Refund Policy

Last Updated: February 4, 2025

IMPORTANT NOTICE: BY UTILIZING THE SERVICES PROVIDED THROUGH MY DOCTORS NOTE, YOU UNEQUIVOCALLY ACKNOWLEDGE AND CONSENT TO THE REFUND CONDITIONS STIPULATED HEREIN. FAILURE TO COMPLY WITH THESE TERMS SHALL RESULT IN THE IMMEDIATE FORFEITURE OF ANY CLAIM TO REIMBURSEMENT OR COMPENSATION.

1. GENERAL POLICY STATEMENT

RPRP Limited (hereinafter "Entity," "We," "Us," "Our") solely orchestrates the automated generation of user-submitted template documents through the digital platform mydoctorsnote.co (hereinafter "Portal"). As our offerings are limited to non-certified, non-validated, and purely informational document templates, all transactions are considered final and binding, subject only to the limited exceptions set forth herein.

2. REFUND ELIGIBILITY CRITERIA

A refund request may be considered only under the following expressly defined conditions:

• Dissatisfaction with Service: Users unsatisfied with the template document may submit a written request within seven (7) calendar days of purchase.
• Technical Deficiency: If the document materially deviates from what was specified at the time of order, users must report the issue within three (3) calendar days of receipt.
• Duplicate Transactions: Verified duplicate purchases of the same document may qualify for a refund.
• Failure to Receive Document: If a purchased document is not received within twenty-four (24) hours, users must contact support for reissuance or refund assessment.

Refund requests outside these criteria will be automatically denied.

3. NON-REFUNDABLE CIRCUMSTANCES

Refunds will not be issued in the following situations:

• User Misuse or Misrepresentation: Any fraudulent or deceptive use of the document.
• Failure to Obtain Third-Party Acceptance: No guarantee is provided that any entity will accept or honor the document.
• Change of Mind: Refunds are not granted for a simple change of decision post-purchase.
• Incorrect Data Input by User: We are not responsible for errors caused by user-submitted information.
• Beyond the Refund Request Period: Claims made after the designated eligibility windows will be declined.

4. REFUND REQUEST PROCEDURE

To request a refund, users must follow these steps:

1. Submit a Formal Request: Email [email protected] with the subject line: "Refund Request - Order #[Your Order Number]".
2. Provide Justification: Include a detailed explanation and any supporting evidence (e.g., screenshots).
3. Verification & Processing: Our team will assess your claim within five (5) business days.
4. Approved Refund Disbursement: If approved, the refund will be processed via the original payment method within ten (10) business days.

Failure to follow these steps will result in denial of the refund claim.

5. MODIFICATIONS TO REFUND POLICY

We reserve the right to change, update, or revoke this policy at any time without prior notice. Any updates are effective immediately upon being posted to the Website.

6. CONTACT INFORMATION

For all refund-related questions, contact us at:

• Company Name: RPRP Limited
• Registered Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central
• Company registration number: 76987496
• Email: [email protected]
• Website: https://mydoctorsnote.co

By proceeding with your purchase, you confirm that you have read, understood, and agreed to the terms of this Refund Policy.